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The True Natural Company, LLC, also known as VELTA, complies with the rules set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information. As a sign of its commitment to provide a high level of protection for the personally-identifiable information it collects and uses, VELTA has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, please visit http://www.export.gov/safeharbor/.
2. Collection of Information.
At different occasions you may be asked for certain types of personally-identifiable information (e.g., your first and last name, mailing address, city, state, zip code, telephone number, email address, credit card number, bank information in connection with automatic deposit/debits, etc.). We hope you will provide us with this information. However, if you do not want to disclose your personally-identifiable information to us, please do not submit it. This means that in some cases we will not be able to provide you the service you have requested.
We may also collect non-personally identifiable information from you when you visit the Website (e.g., your IP address, browser type, domain name, etc.). This information is collected and analyzed in the aggregate in order to improve the function and content of the Website.
3. Use of Information.
We use the information that is collected about you for a variety of purposes. You will be informed about these purposes at the time of collection. In general, however, we foresee the following uses:
Information about you may be used to add you to our email subscription list, provide your name in connection with your expressed interest in our products or business opportunity, analyze trends and statistics, enhance the operation of the Website, serve content and advertisements and send informational and promotional materials about VELTA. We have existing business relationships and may develop other relationships in the future with business partners. In these instances, we may share or otherwise allow access to information that is collected about you that will enable our business partners to contact you regarding products and services that may be of interest.
At the time we collect your information you will be given the choice to accept or refuse the disclosure of your information for such marketing purposes, and for marketing by VELTA.
Information about customers will in addition be used to provide customer service, confirm and fulfill your orders, ship your orders, and administer payments and possible problems and disputes with dispatchers and other service providers.
We may employ vendors to perform functions on our behalf. Examples of such functions include fulfilling orders, delivering packages, email administrative functions, processing credit card payments, and providing customer service. These vendors are under a contractual obligation to use confidential data received from VELTA only for purposes that fall within the functions for which they were hired.
We may disclose information that we collect about you when we have reason to believe that this is necessary to identify, contact or bring legal action against persons or entities who may be harming you, us or others. We may also disclose information when we believe the law requires it.
We take reasonable steps to ensure that the personal information we collect about you remains accurate, timely and secure. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure and while we strive to protect your personal information, we cannot guarantee or warrant its complete security. We shall not be responsible for harm that you or any person may suffer as a result of a breach of confidentiality in respect to your use of the Website or any information you transmit to the Website.
5. Data Integrity.
Personally-identifiable information will be kept in active files or systems as long as needed to meet the purposes for which it was collected or as required to perform the commercial relationship with the customer. VELTA will make reasonable efforts to ensure that the information is accurate and complete.
6. Access or Correction to your Information.
If you identify any inaccuracy in your personal information, or if you need to make a change or would like to verify such information, please contact us so that we may update your information in our records or you may go online to our VELTA's website and update your own information. Our contact information is set forth below. We will use commercially reasonable efforts to accommodate all such requests.
8. Website Specifics.
Protection of Children
The Website is a general audience web site that is not specifically designed or targeted at children. We do not knowingly collect, use or disseminate any personally-identifiable information from children under the age of 13. If, however, we become aware that personally-identifiable information regarding a child under the age of 13 has been collected at the Website, we will use such information for the sole purpose of contacting a parent or guardian of the child to obtain verifiable parental consent. If we cannot obtain consent after a reasonable period of time, or if when contacted a parent or guardian requests that we do not use or maintain such information, we will make reasonable efforts to delete it from our records. Upon request by a parent or guardian, VELTA will provide a description of the specific types of personal information collected from a child who is under the age of 13.
Cookies and Tracking
9. Modifications to Policy.
10. California Privacy Rights.
Residents of the State of California, under the California Civil Code, have the right to request from companies conducting business in California a list of all third parties, if any, to which the company has disclosed Personal Information during the preceding year for direct marketing purposes (e.g., requests made in 2017 will receive information about 2016 sharing activities). We comply with this law by offering our visitors the ability to tell us not to share your personal information with third parties for their direct marketing purposes. To make such a request, please write VELTA at: The True Natural Company, LLC, 3065 Beyer Blvd., Ste. B-103, San Diego, CA 92154 USA.
You must include this Website as the subject line, and your full name, e-mail address, and postal address in your message. Please note that any request under this Paragraph will be limited to VELTA's use and disclosure of your personal information.
11. Questions or Comments.
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